Hikvision Surveillance Host After-Sales Warranty Points135

Hikvision is a leading provider of video surveillance solutions, offering a wide range of products from cameras to recorders to network management systems. Hikvision products are trusted by businesses and organizations of all sizes around the world, and the company's commitment to quality is reflected in its comprehensive after-sales warranty program.

Warranty Coverage

Hikvision surveillance hosts are covered by a one-year, limited warranty. This warranty covers defects in materials and workmanship, and it does not cover damage caused by misuse, abuse, or unauthorized repairs. If a Hikvision surveillance host fails within the warranty period, the customer can return the product to an authorized Hikvision repair center for repair or replacement.

Warranty Procedure

To initiate a warranty claim, the customer must contact Hikvision technical support at (+1) 855-445-6986. A technical support representative will troubleshoot the issue with the customer and, if necessary, issue a Return Material Authorization (RMA) number. The customer must then return the defective product to an authorized Hikvision repair center, along with the RMA number.

Warranty Exclusions

The Hikvision surveillance host warranty does not cover the following:
Damage caused by misuse, abuse, or unauthorized repairs
Damage caused by natural disasters, such as earthquakes or floods
Damage caused by power surges or other electrical problems
Products that have been modified or altered in any way
Products that have been used in commercial applications

Warranty Points

Hikvision has a network of authorized repair centers located throughout the world. Customers can find the nearest repair center by visiting the Hikvision website. The warranty points for Hikvision surveillance hosts are as follows:
United States: Hikvision USA, 14400 Alondra Blvd., La Mirada, CA 90638
Canada: Hikvision Canada, 1233 Crestlawn Dr., Mississauga, ON L4W 1A2
United Kingdom: Hikvision UK, 1st Floor, The Zenith Building, 26 Spring Gardens, Manchester M2 2BQ
Germany: Hikvision Germany, Am Walddreieich 28, 40764 Langenfeld
France: Hikvision France, 14 Rue du Faubourg Poissonnière, 75010 Paris

Conclusion

Hikvision's comprehensive after-sales warranty program gives customers peace of mind knowing that their investment is protected. With a network of authorized repair centers located throughout the world, customers can be sure that they can get their Hikvision surveillance host repaired or replaced quickly and easily.

2024-11-01

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