How to Fix “No Video“ Error When Adding a Device to Hikvision NVR316

Are you facing issues while adding a camera to your Hikvision NVR (Network Video Recorder) and getting a "no video" error? This article provides a comprehensive guide on how to troubleshoot and resolve this problem, helping you to get your surveillance system up and running again.

1. Verify Physical Connections

Begin by double-checking the physical connections between the camera and the NVR. Ensure that the Ethernet cable is securely plugged into both devices, and that the power supply to the camera is stable.

2. Check IP Address Conflicts

Confirm that the IP address assigned to the camera is not already in use by another device on the network. Use the SADP (Search Active Devices Protocol) tool from Hikvision to scan the network and identify any IP address conflicts.

3. Configure Network Settings

Access the NVR's network settings and verify that the IP address of the camera is correctly added to the "Camera List" or "Device List." Additionally, ensure that the NVR's gateway and DNS settings are properly configured.

4. Update Camera Firmware

Check if there is a firmware update available for the camera. Outdated firmware can sometimes cause compatibility issues or prevent proper communication with the NVR. Download the latest firmware from Hikvision's website and update the camera.

5. Disable Firewall and Antivirus

Temporarily disable any firewall or antivirus software on the NVR and the computer or device where the NVR management software is running. These security applications can sometimes block the communication between the camera and the NVR.

6. Power Cycle Devices

Power cycle both the camera and the NVR by unplugging them from the power source and then plugging them back in after a few seconds. This can help to reset the devices and re-establish communication.

7. Reset Camera to Factory Default

If all else fails, consider resetting the camera to its factory default settings. This will erase all configurations and settings from the camera, so make sure to note down any important settings before proceeding. To reset the camera, press and hold the reset button for about 10 seconds.

8. Check Camera Health

If the camera is still not displaying any video, it may be experiencing hardware issues. Try connecting the camera to a TV or monitor directly using the HDMI or BNC output. If the camera is working properly, but there is still no video on the NVR, there may be a problem with the NVR's hardware or software.

Conclusion

By following these steps, you should be able to resolve the "no video" error when adding a camera to your Hikvision NVR. If you continue to encounter problems, contact the Hikvision technical support team for further assistance.

2024-11-01

Previous：Hikvision Surveillance Installation Guide

Next：Hikvision‘s Stabilization Cloud Platform: Revolutionizing Surveillance Camera Stability