Hikvision Surveillance Advisory: Video Unreachable168

Introduction

Hikvision, a leading manufacturer of surveillance cameras and equipment, has recently experienced an issue that has rendered some of its surveillance videos inaccessible. This article provides an overview of the issue, its potential causes, and steps you can take to resolve it.

Issue Overview

Users have reported encountering an error message when attempting to view live or recorded video footage from Hikvision surveillance cameras. The error message typically reads, "Video Unreachable" or "Video Lost." This issue seems to affect users across various regions and devices, including PCs, mobile phones, and NVRs (network video recorders).

Potential Causes

There are several potential causes for this issue:* Server Overload: Hikvision's servers may be experiencing high traffic, causing delays or interruptions in video streaming.
* Network Connectivity Issues: Poor network connectivity or firewall configurations can prevent devices from connecting to Hikvision's servers.
* Camera Firmware Updates: Outdated camera firmware can also cause issues with video accessibility.
* DNS Issues: Problems with the Domain Name System (DNS) can prevent devices from resolving Hikvision's server addresses.

Troubleshooting Steps

To resolve this issue, follow these troubleshooting steps:* Check Internet Connectivity: Ensure that your devices have a stable internet connection and can access the internet.
* Restart Hikvision Devices: Restart your Hikvision cameras, NVRs, and other devices. This may clear any temporary issues.
* Update Camera Firmware: Check for available firmware updates for your Hikvision cameras and install them if any.
* Configure Firewall Settings: Ensure that your firewall is not blocking access to Hikvision's servers. Allow outbound traffic on ports 80, 443, and 554 for TCP and UDP.
* Flush DNS Cache: Clear your device's DNS cache to remove any outdated or corrupted entries.
* Contact Hikvision Support: If the issue persists after trying these steps, contact Hikvision technical support for further assistance.

Conclusion

The Hikvision surveillance video unreachable issue can be caused by various factors. By following the troubleshooting steps outlined in this article, you can resolve the issue and restore access to your video footage. If the problem persists, do not hesitate to contact Hikvision support for additional assistance.

2024-10-30

Previous：Hikvision Surveillance Video Hack: What You Need to Know

Next：Commercial Outdoor Security Camera Brands: A Comprehensive Guide