Hikvision Surveillance Camera Purple Screen at Night349

Hikvision, a leading manufacturer of surveillance equipment, has been experiencing an issue with its surveillance cameras displaying a purple screen at night. This problem has primarily affected the Hikvision ColorVu cameras, which are designed for low-light conditions.

Causes

The exact cause of the purple screen is still under investigation by Hikvision, but it is believed to be related to the camera's firmware. The firmware is the software that controls the camera's operation, and it is possible that a recent update has introduced a bug that is causing the purple screen issue.

Symptoms

The purple screen issue typically occurs when the camera is operating in low-light conditions, such as at night or indoors. When the issue occurs, the camera will display a solid purple screen, and no images will be captured. The camera may also become unresponsive to commands.

Troubleshooting

If you are experiencing the purple screen issue with your Hikvision ColorVu camera, there are a few things you can try to troubleshoot the problem:Restart the camera - Sometimes, restarting the camera can resolve the purple screen issue. To do this, simply unplug the camera from the power outlet and then plug it back in.
Update the firmware - If restarting the camera does not resolve the issue, you can try updating the firmware. To do this, you will need to download the latest firmware from the Hikvision website and then install it on the camera. Make sure to follow the instructions provided with the firmware update carefully.
Contact Hikvision support - If you are unable to resolve the purple screen issue on your own, you can contact Hikvision support for assistance. They may be able to provide you with additional troubleshooting steps or help you to replace the camera if necessary.

Prevention

To prevent the purple screen issue from occurring in the future, it is important to keep your Hikvision ColorVu camera's firmware up to date. Hikvision regularly releases firmware updates that address bugs and improve the camera's performance, so it is important to install these updates as soon as they are available.

Conclusion

The purple screen issue with Hikvision ColorVu cameras is a frustrating problem, but it can typically be resolved by following the troubleshooting steps outlined above. If you are experiencing this issue, be sure to try restarting the camera, updating the firmware, and contacting Hikvision support if necessary.

2025-01-14

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